Privacy Policy

This Privacy Policy describes how Clearview Guidance LLC ("Company," "we," "us," or "our"), operating under the brand Selena Lenoir, collects, uses, stores, and protects your personal information when you visit our website or use our services. By using this website or engaging our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you visit our website, fill out a form, schedule a session, or communicate with us:

• Personal identification information: Name, email address, phone number, and mailing address
• Appointment information: Scheduling details, session preferences, and topics discussed
• Payment information: Billing details processed through secure third-party payment providers (we do not store full credit card numbers)
• Communications: Emails, messages, and other correspondence exchanged between you and Clearview Guidance LLC
• Technical data: IP address, browser type, operating system, referring URLs, and pages visited (collected automatically through standard web technologies)

2. How We Use Your Information

Information collected is used for the following purposes:

• To schedule, manage, and deliver guidance sessions
• To communicate with you regarding appointments, services, and inquiries
• To process payments securely through third-party payment processors
• To send service-related communications (appointment confirmations, reminders, follow-ups)
• To improve our website, services, and client experience
• To comply with legal obligations and resolve disputes

We do not use your personal information for unsolicited marketing purposes. If we ever offer an email newsletter or promotional communications, you will have the ability to opt in or opt out at any time.

3. Session Confidentiality

The content of guidance sessions is treated as strictly confidential. We will not disclose the substance of your session to any third party, except as required by law (for example, in response to a valid subpoena or court order, or where there is an imminent threat of harm). Confidentiality is a core value of our practice and is taken seriously at every level.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us understand how visitors interact with our site. You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

We may use third-party analytics services (such as Google Analytics) to collect and analyze usage data. These services may use cookies and similar technologies to track and report website traffic. This data is aggregated and anonymized where possible.

5. Payment Processing & Security

All payment transactions are processed through secure, PCI-compliant third-party payment processors. Clearview Guidance LLC does not directly collect, store, or have access to your full credit card numbers or financial account details. We rely on industry-standard encryption and security measures to protect your information during transmission.

6. Data Sharing & Third Parties

We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes. We may share information with trusted third-party service providers solely to the extent necessary to operate our business, including:

• Payment processors for transaction handling
• Scheduling platforms for appointment management
• Email service providers for transactional communications
• Website hosting and analytics providers

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal information (subject to legal retention requirements)
• The right to withdraw consent for data processing where consent is the legal basis
• The right to opt out of any marketing communications

To exercise any of these rights, please contact us at hello@selenalenoir.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at hello@selenalenoir.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly. If you believe a minor has submitted personal data to us, please contact us immediately.

11. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

12. External Links

Our website may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policy of every site you visit.

13. Changes to This Policy

Clearview Guidance LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of this website or services after any changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us at:

Clearview Guidance LLC
Email: hello@selenalenoir.com